Code of Conduct

Our Commitment to Excellence:
Retirement Living Code of Conduct

At Retirement Your Way, we are proud to uphold the highest standards of service and integrity by subscribing to the Retirement Living Code of Conduct. This Code ensures transparency, accountability, and respect in all our interactions with residents, their families, and the wider community.

What the Code of Conduct Means for You

By adhering to the Code, we pledge to:

  • Provide clear, accurate, and transparent information about our services.
  • Maintain open communication and invite resident feedback to continuously improve.
  • Handle complaints and disputes promptly and fairly through our dedicated complaints management system.
  • Respect the privacy and dignity of every resident, ensuring all interactions are conducted with care and professionalism.

Key Areas of Focus

  1. Moving In
    We offer guidance and support to ensure a smooth transition into your new home. From providing comprehensive information to conducting thorough orientations, we’re here to make the process seamless.
  2. Living in the Community
    Your comfort and satisfaction are our priorities. We foster a collaborative environment with opportunities for residents to provide feedback and engage in consultations about significant community matters.
  3. Leaving the Community
    We handle departures with sensitivity and clarity, supporting outgoing residents, their families, and estates with all necessary information and respect.

Our Annual Compliance

Each year, we:

  • Review and update our policies to align with the latest Code standards.
  • Certify compliance with all aspects of the Code.
  • Conduct internal audits to ensure continuous improvement.

Why It Matters

Our participation in the Retirement Living Code of Conduct reflects our commitment to creating a vibrant, supportive, and ethically managed retirement community. By subscribing to this Code, we reinforce our dedication to building trust and delivering outstanding experiences for all residents.

For more information about the Retirement Living Code of Conduct and what it means for you, contact us.